観光ガイドのコミュニケーション能力日英比較対照研究―ポライトネス理論によるロンドン観光ガイドと長崎ガイドの対話分析―

Abstract

The purpose of this study is to explore communication competence of tour guides, focusing on how they use politeness strategies in their guiding discourse. Politeness Theory (Brown and Levinson, 1985) was employed to analyze two different guiding discourses recorded in 2009. The first discourse is from a British professional guide in a walking tour Westminster Abby in London; the second discourse is from a Nagasaki-Heiwa Annaininn (a Saruku guide) who guided tourists around Hypocenter Park in Nagasaki-city. The analysis of these two discourses demonstrated that the British tour guide used more positive politeness strategies than the Japanese guide, who was more likely to negative politeness strategies. She also spoke in a lecturing style more than the British guide did when communicating with the tourists. However, these findings were limited because of the differing locations and purposes behind both tours.